The hospital of the future The right balance between a digital and a patient experience

Digital Transformation impacts all sectors, public or private. Healthcare is a prime target with the advent of telemedicine and the gradual deployment of “My Health 2022” strategy, initiated by the Government. Séverine Arnaud, Director Digital Marketing in charge of patient care solutions at Hoppen, shares with us her vision of the hospital of the future… which is fast becoming a reality!

A quick look at the latest Odoxa barometers reveals the extent of patients’ expectations in that respect. For example, 7 out of 10 French people believe that the deployment of digital technologies in healthcare will be “beneficial for patients and care givers; it will also improve healthcare quality in France”. What kind of benefits should we expect?

An overview of healthcare digitization, by our guest speaker Séverine Arnaud.

Digital technologies and in-patients

The patient pathway begins when he/she is told about the planned procedure by the GP, until the time he/she returns home after the hospital stay. Séverine Arnaud emphasizes that: “The situation is anxiogenic in itself. Patients’ reactions vary depending on the context of each one. Administrative procedures, appointment scheduling and post-hospital follow-up frequently turn the patient’s pathway into an exhausting journey.”

Thanks to digital technologies, hospitals will soon provide pragmatic solutions. Administrative procedures will be easier. For instance, patients will be able to make a request for pre-admission for an outpatient procedure right from a mobile terminal. Communication between medical teams, specialists, healthcare institutions and patients will be easier. “The patient and his close relatives will have access to a complete follow-up dossier. The experience, comfort and well-being of the patient will be substantially improved“. Séverine Arnaud adds: “digital tools will not replace humans, but they will make it possible to keep in contact with, and take care of, in-patients.”

Digital technologies and healthcare institutions

If the patient is the focus point, the deployment of new tools represents a great opportunity for healthcare institutions. “Healthcare digitization improves the service level by speeding up information transfers between health professionals. It also frees up time previously used on time-consuming tasks. Then, healthcare staff can focus on the main task: providing care. Healthcare institutions are now challenged to become more efficient and attractive” notes Séverine Arnaud.

Still, we have to think of digital transformation as a process deployed gradually. Each institution will go at its own pace. “Beyond the deployment of new tools, the transformation process is a technology and human challenge. Tools must meet the needs of the patients and the healthcare staff that should be trained. They will also need support to let them adopt the new tools to create a real added value.” Séverine Arnaud notes that: “staff support is the same as in any other industry, with an emphasis on personal data security.

The digital shift has started” concludes Séverine “Clinics, hospitals, retirement homes are already tackling the issue. Innovation can really contribute to improving the health-care system as a whole, making life easier for everyone, patients, doctors and medical staff included.